Returns & Exchanges
At Luminox, we want you to be completely satisfied with your purchase. If your fashion selection isn't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.
Receive Your Refund
Drop off the package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing